FAQ

Here are some frequently asked questions. If you can’t find an answer to your question, call us at 1-800-284-1253, or send us an email.

Award inventory only represents a small fraction of available seats, and many award search engines don’t display all available routings. Awarding Canada can help develop a routing where the website does not show it, and try and reduce your taxes and fees associated with the award by routing you on airlines that don’t have fuel surcharges. Further, we can provide advice on how to maximize your trip by taking advantage of routing rules.
Absolutely. Award program websites and call centres are very limited in their ability to search all available award seats, and are often developed in a way to provide non-optimal (e.g. expensive) results. We use a combination of third-party tools and years of experience to research the best-possible award itinerary.
Awarding Canada Inc. is a Canadian business based in Ottawa, Ontario. We are not travel agents, rather, we are experts in using credit card points and frequent flyer miles for award travel.
We work with almost all award programs, including:

  • Aeroplan
  • Air France/KLM Flying Blue
  • Alaska Airlines Mileage Plan
  • Alitalia MilleMiglia
  • American Airlines AAdvantage
  • American Express Membership Rewards
  • Avianca Lifemiles
  • British Airways Avios
  • Cathay Pacific Asia Miles
  • Delta Skymiles
  • Etihad Guest
  • J.P. Morgan Chase Ultimate Rewards
  • Korean Air SKYPASS
  • Miles and More
  • Qantas Frequent Flyer
  • RBC Avion
  • Singapore Airlines Krisflyer
  • Turkish Airlines Miles and Smiles
  • United Airlines MileagePlus
  • And a number of other programs… please inquire if not on this list.

We are unable to use the following programs:

  • Air Miles Reward Miles
  • BMO Points
  • CIBC Adventura (if the account was opened after October 1, 2013)
  • Scotiabank Points
  • Other non-convertible bank points. 
Air Miles Reward Miles (not Aeroplan!) do not use standard award seats. Rather, they have their own special award inventory. That inventory is displayed on the Air Miles website. We do not provide services for Air Miles because the website is the best tool to find an itinerary, thus we cannot provide any additional value to you.
Unfortunately, there is no concrete answer. Award inventory opens up on different schedules depending on the routing. Typically, it is best to book your award as early as possible, but not earlier than a year in advance. However, last-minute award inventory can also be very favourable.
No. Awarding Canada is not a licensed travel agency in the Province of Ontario. We are a consulting service. Although we can help you with award bookings, due to the fact that we are unlicensed, we cannot provide any advice or guidance for paid flights, tours, car rentals, insurance, or any other service typically provided by travel agents.
In almost all cases, yes! We know frequent flyer program rules very well, and can use those to reduce your taxes and fees. However, we are still at the mercy of what is available for award inventory. Therefore, although we can almost always reduce your taxes and fees comparable to what you find yourself, there are instances when the award availability is so tight that there aren’t many options to reduce your taxes and fees – this is very rare!
So long as the award program allows it (for example, Aeroplan has no restrictions), and you are able to provide the required authentications with the award program, then yes! We are happy to use anyone’s award miles for travel under a different name, so long as authentication can be provided.
If available, we can book almost any flight you want. Note that our service works best for international travel.

 

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